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EF Tours travelers on a tour

Payments and Fees FAQ

How do I make a payment?

Log in to My Account and select “Make payment” tab.

How do I sign up for EF's Monthly Payment Plan?

Log in to My Account and click on the “Activate" button in the Monthly Payment Plan box in the upper right corner of your account page. You can also begin the process by calling Customer Service at 800-665-5364. If you sign up for the Monthly Payment Plan by phone, you will be asked to send a form so that we have your signature on file.

What are the benefits of EF's Monthly Payment Plan vs. the Manual Payment Plan?

In contrast to standard invoicing by mail, EF's Monthly Payment Plan allows parents and travelers to pay in small, monthly installments automatically deducted from your checking account or charged to a credit card. There are no payments to mail!
  • Extend your final payment deadline up to two months
  • Enroll for FREE
  • Pay in smaller more manageable increments
  • Eliminate late fees
  • Encourage your child to budget savings from a part-time job over a number of months
  • View and manage your account and scheduled payments 24 hours a day through our secure website

Where can I view my account history?

Log in to My Account using your username and password and look at the “Account summary” tab in the middle of the page.


Can I make a payment for multiple travelers?

Yes, there are two ways to do this. If you prefer to pay by credit card, you can do so over the phone by calling Customer Service at 800-665-5364. After you make the payment, please let us know how you would like this money allocated. If you prefer to pay by check, you can mail EF one check and attach a Group Check Form. If you are a Group Leader, you can access an online group check form by logging into your account, and selecting the “Group check” tab in the middle of the page. This online form will include all of your travelers’ names and account numbers automatically. In addition, it will total the amounts you allocate to each traveler to ensure it totals the check amount. Please be sure to:
  1. Write the tour number on the check
  2. Staple the Group Check Form to the check
  3. Retain a copy for your records
  4. Mail Group Check Forms to: EF Educational Tours / EF Tours for Girl Scouts
    1 Education Street
    Cambridge MA 02141M
  5. Please allow 3-4 weeks for mailing and processing.

When is my next payment due/What is my payment schedule/When do I need to pay for my tour?

Log in to My Account and click on “Prepare for departure” in the upper left-hand menu to view the EF payment schedule. You can also sign up for EF’s Monthly Payment Plan to take the worry out of payment deadlines.

Why did the total charges on my invoice change?

Your invoice may reflect a change for a number of reasons, including the number of days on tour or the addition of an optional excursion or insurance. Please note that your group leader can make changes or additions to the group itinerary. For 2013 travelers, at 50 days prior to departure, your invoice will also reflect the final departure fees, which are due at this time. Departure fees are subject to change, as these fees are directly assessed by governments, airlines and airports. These costs include a variety of different taxes and fees, including airport taxes, U.S. Customs fees, transit taxes, security taxes, departure taxes of the countries you visit, and fuel surcharges. If you have a question about a charge, please call customer service at 800-665-5364.

Do you take check by phone?

We do not accept checks by phone. Checks/money orders can be mailed to:
Account Services
EF Educational Tours
1 Education St
Cambridge, MA 02141
Please make sure to include your account information on the check to prevent delays in processing.

What is the non-refundable deposit?

All travelers must pay this non-refundable, non-transferable fee upon enrollment that reserves a traveler's space on an EF tour.

What is a weekend supplement?

The weekend supplement is $35 for any flight departing Friday, Saturday or Sunday in either direction.

What is an adult supplement?

The adult supplement is a surcharge applied to participants who are (or who turn) 20 years of age during the tour, which covers the cost of twin accommodations and adult admission rates. This only applies to some EF Tours for Girl Scouts options. Please consult your Tour Consultant or Customer Service Representative with questions.

When will I get a refund for my overpayment?

If you have an overpayment on your account, please call Customer Service at 800-665-5364 to request your refund. Refunds will not be issued unless we hear from you.

Other FAQs

About us FAQ
Girl Scout Connection FAQ
Find a trip FAQ
Fundraising FAQ